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Job title: Clinical Manager.
Reports to: Practice Administrator.

Job Purpose:

The Clinical Manager reports to the Practice Administrator and is responsible for overseeing the daily operations of the clinical team.
This role provides direct supervision, training, and support to clinical staff while maintaining proficiency in all clinical functions to ensure seamless patient care.
The Clinical Manager serves as both an operational leader and a key source of personal and professional support for staff, fostering a collaborative, high-performing, and patient-centered environment.
The Clinical Manager also oversees OSHA compliance requirements and serves as the designated compliance contact for the practice.

Duties and Responsibilities

Primary responsibilities include, but are not limited to:

Support Staff Oversight:

Supervise, mentor, and support all clinical support staff, including nurses and medical assistants.
Train and onboard new employees; provide ongoing education and in-service training.
Evaluate staff competencies and conduct performance reviews in collaboration with leadership.
Monitor attendance, manage scheduling adjustments, and ensure adequate daily coverage.
Address employee concerns and foster a positive, team-oriented work environment.
Delegate daily responsibilities (stocking, cleaning, ordering, etc.) and ensure completion.
Serve as a consistent source of guidance, morale support, and conflict resolution.

Provider Support:

Maintain regular communication with providers to anticipate and meet clinical needs.
Ensure exam rooms, staff, and schedules are aligned to support efficient patient flow.
Assist providers during in-office procedures and surgeries as needed.
Coordinate pre- and post-procedure processes, including patient follow-up care.
Troubleshoot workflow issues in real time to minimize disruptions to patient care.
Act as a liaison between providers and clinical staff to ensure clear communication.

Equipment and Clinical Operations:

Maintain proficiency in all clinical roles and step in as needed to support operations.
Oversee preparation and maintenance of clinical and surgical equipment.
Monitor supply levels and manage ordering for general and procedural inventory.
Ensure proper handling, cleaning, and storage of equipment and instruments.
Support safe and effective use of specialized equipment (e.g., colposcope, LEEP, NovaSure, etc.).
Ensure compliance with safety protocols, including use of PPE.

Additional Duties and Compliance:

Oversee OSHA compliance and serve as the practice’s compliance contact.
Manage clinical workflows within the EMR system (e.g., Athena), including inbox/task delegation.
Handle patient concerns, complaints, and service recovery efforts.
Assist with emergency preparedness and response within the office.
Coordinate and lead regular clinical meetings and monthly in-services.
Ensure administrative or leadership coverage until the last patient is discharged.
Address lab errors, discrepancies, and follow-up actions.
Maintain strict confidentiality of patient and personnel information.
Perform other duties as needed to support overall practice operations.
Serves as a flexible, reliable resource to meet the needs of patients, staff, providers, and business partners while consistently representing the office with professionalism and integrity.

Qualifications:

Registered Nurse (RN), Licensed Practical Nurse (LPN), or Certified Medical Assistant (CMA) with a minimum of 3 years of clinical experience.
Prior experience in OB/GYN preferred.
Demonstrated leadership experience or strong potential.
Strong customer service skills.
Proficiency with electronic medical records (Athena preferred).
Working knowledge of Microsoft Office (Word, Excel) and general office equipment.
Effective communication skills (verbal, written, and interpersonal).
Strong organizational and multitasking abilities.
Knowledge of insurance processes and basic healthcare operations.
Professional phone etiquette.
Ability to navigate internet-based systems and tools.
Mechanical aptitude for handling clinical equipment.
Ability to work collaboratively within a team environment.

Working Conditions:

The job is typically Monday-Friday, 8:00am-4:30pm. Procedures and/or meetings may be scheduled at the beginning or end of the day which may require extended hours.

Physical Requirements:

Lifting , Walking, Sitting, Standing

Equipment and Software Used For This Position:

Computer, printer, copier, fax machine.
AthenaNet (EMR system).
Microsoft Word and Excel.
Google Calendar.
Clinical and surgical equipment including but not limited to:
- Hysteroscopy Equipment.
- Autoclave.
- D&C suction.
- LEEP machine.
- Colposcope.
- NovaSure system.
- Hemocue.
- Glucometer.
- Nitrous Delivery System.
Personal protective equipment (PPE), including gloves and safety goggles.

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