Job title: Clinical Manager.
Reports to: Practice Administrator.
Job Purpose:
- The Clinical Manager reports to the Practice Administrator and is responsible for overseeing the daily operations of the clinical team.
- This role provides direct supervision, training, and support to clinical staff while maintaining proficiency in all clinical functions to ensure seamless patient care.
- The Clinical Manager serves as both an operational leader and a key source of personal and professional support for staff, fostering a collaborative, high-performing, and patient-centered environment.
- The Clinical Manager also oversees OSHA compliance requirements and serves as the designated compliance contact for the practice.
Duties and Responsibilities
Primary responsibilities include, but are not limited to:
Support Staff Oversight:
- Supervise, mentor, and support all clinical support staff, including nurses and medical assistants.
- Train and onboard new employees; provide ongoing education and in-service training.
- Evaluate staff competencies and conduct performance reviews in collaboration with leadership.
- Monitor attendance, manage scheduling adjustments, and ensure adequate daily coverage.
- Address employee concerns and foster a positive, team-oriented work environment.
- Delegate daily responsibilities (stocking, cleaning, ordering, etc.) and ensure completion.
- Serve as a consistent source of guidance, morale support, and conflict resolution.
Provider Support:
- Maintain regular communication with providers to anticipate and meet clinical needs.
- Ensure exam rooms, staff, and schedules are aligned to support efficient patient flow.
- Assist providers during in-office procedures and surgeries as needed.
- Coordinate pre- and post-procedure processes, including patient follow-up care.
- Troubleshoot workflow issues in real time to minimize disruptions to patient care.
- Act as a liaison between providers and clinical staff to ensure clear communication.
Equipment and Clinical Operations:
- Maintain proficiency in all clinical roles and step in as needed to support operations.
- Oversee preparation and maintenance of clinical and surgical equipment.
- Monitor supply levels and manage ordering for general and procedural inventory.
- Ensure proper handling, cleaning, and storage of equipment and instruments.
- Support safe and effective use of specialized equipment (e.g., colposcope, LEEP, NovaSure, etc.).
- Ensure compliance with safety protocols, including use of PPE.
Additional Duties and Compliance:
- Oversee OSHA compliance and serve as the practice’s compliance contact.
- Manage clinical workflows within the EMR system (e.g., Athena), including inbox/task delegation.
- Handle patient concerns, complaints, and service recovery efforts.
- Assist with emergency preparedness and response within the office.
- Coordinate and lead regular clinical meetings and monthly in-services.
- Ensure administrative or leadership coverage until the last patient is discharged.
- Address lab errors, discrepancies, and follow-up actions.
- Maintain strict confidentiality of patient and personnel information.
- Perform other duties as needed to support overall practice operations.
- Serves as a flexible, reliable resource to meet the needs of patients, staff, providers, and business partners while consistently representing the office with professionalism and integrity.
Qualifications:
- Registered Nurse (RN), Licensed Practical Nurse (LPN), or Certified Medical Assistant (CMA) with a minimum of 3 years of clinical experience.
- Prior experience in OB/GYN preferred.
- Demonstrated leadership experience or strong potential.
- Strong customer service skills.
- Proficiency with electronic medical records (Athena preferred).
- Working knowledge of Microsoft Office (Word, Excel) and general office equipment.
- Effective communication skills (verbal, written, and interpersonal).
- Strong organizational and multitasking abilities.
- Knowledge of insurance processes and basic healthcare operations.
- Professional phone etiquette.
- Ability to navigate internet-based systems and tools.
- Mechanical aptitude for handling clinical equipment.
- Ability to work collaboratively within a team environment.
Working Conditions:
The job is typically Monday-Friday, 8:00am-4:30pm. Procedures and/or meetings may be scheduled at the beginning or end of the day which may require extended hours.
Physical Requirements:
Lifting , Walking, Sitting, Standing
Equipment and Software Used For This Position:
- Computer, printer, copier, fax machine.
- AthenaNet (EMR system).
- Microsoft Word and Excel.
- Google Calendar.
- Clinical and surgical equipment including but not limited to:
- Hysteroscopy Equipment.
- Autoclave.
- D&C suction.
- LEEP machine.
- Colposcope.
- NovaSure system.
- Hemocue.
- Glucometer.
- Nitrous Delivery System.
- Personal protective equipment (PPE), including gloves and safety goggles.