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Telephonic Triage Nurse - OB/GYN Practice

Location: Norfolk, VA.
Position Type: Full-Time (Monday-Friday typically 8-hour shifts between 7:45am-5:30pm).

About Us:

We are a busy, patient-centered OB/GYN outpatient practice dedicated to providing compassionate, comprehensive care to women at every stage of life. Our team values communication, collaboration, and continuity of care - both in and out of the office. We’re seeking an experienced In Person Telephonic Triage Nurse (not eligible for remote work) to enhance our dynamic team and serve as a vital connection between patients, providers, and the care team. The ideal candidate demonstrates a strong commitment to delivering high-quality patient care, takes initiative, and approaches challenges with a proactive, solution-oriented mindset.

Position Summary:

The Telephonic Triage Nurse plays a key role in supporting patients who are not physically in the office. This nurse provides professional telephone triage, patient education, and follow-up care coordination for a variety of OB/GYN concerns. Candidates must have strong clinical judgment, excellent communication skills, and the ability to multitask in a fast-paced environment while maintaining a warm, empathetic approach and a positive outlook.

Some of the primary Responsibilities Include but are not Limited to:

Provide telephonic triage and advice for obstetric and gynecologic concerns using established protocols and clinical judgment.
Communicate abnormal lab, imaging, and test results to patients as directed by providers; facilitate next steps in care.
Answer patient questions regarding medications, symptoms, procedures, and general women’s health concerns.
Schedule appointments and coordinate care with providers and other team members as needed.
Complete prior authorizations for medications, procedures, and imaging studies.
Review and process medication refill requests, ensuring clinical appropriateness and adherence to protocols.
Document all patient interactions accurately and promptly in the electronic health record (EHR).
Follow up on outstanding patient needs, referrals, and test results to ensure continuity of care.
Support providers and administrative staff with various patient-related communications and coordination tasks.
Other duties not outlined here as directed by supervisor.

Qualifications:

Required:

Active, unrestricted RN (Registered Nurse) or LPN (Licensed Practical Nurse) license in Virginia or compact state.
Minimum of 2 years of nursing experience in women’s health, OB/GYN, or primary care.
Strong clinical assessment and critical thinking skills.
Excellent communication, documentation, organization, and time-management skills.
Comfort using EHR systems and digital communication tools.
Compassionate, patient-centered approach to care.

Preferred:

Knowledge of common OB/GYN conditions, including prenatal care, contraception, menstrual issues, menopause, infections, and pregnancy complications.
Strong understanding of OB emergencies (e.g., bleeding, preterm labor, preeclampsia warning signs) and when to escalate care.
Telephonic triage experience.

Why Join Our Team:

Paid time off that will increase with tenure.
Major Federally recognized holidays off with pay.
A competitive benefits package with optional supplemental benefits.
Leadership is dedicated to cultivating and maintaining an environment that is positive and fuels growth.
Opportunities that provide healthy challenges.
Coworkers that push you to succeed.

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